What shape is your network? You’re wrong

What shape is your network? Do networks have shapes? People seem to think so. They’re referred to as “topologies” and you see the same sort of mentality in organisational charts. Similarly, your organisation’s org chart is lying to you. A blatant lie. It draws a picture — a graph of arrows and nodes, or vertices and edges — people believe it, yet it’s wrong. The topology of most organisations is a top-down hierarchy, in which the power is centred at the top and commands are passed down through levels of control and authority lower and lower reaching the workers at the bottom. On the “factory floor” or the “sales force” or “front line”. Whichever analogy describes best the people who spend all their time doing the applied work and none of their time commanding (or “managing”) subordinates. This is still a dominant topology for many organisations other than the very young startups, which pretend to be flat and equal, and the very trendy, which pretend to be informally mixed up and organically interconnected and equal, man. However, if you draw out the org chart of any organisation, it is a deceptive lie. Your org chart is lying to you.

Who is connected to who? The traditional and expected way of viewing this is by authority. Who can issue commands to who, who can sack or promote who, who pays who. Another way of viewing the situation is by who influences who, and viewed this way the connection graph looks totally different. Some people in an organisation are not influential at all. Even at the top. There are people at the top of an organisation that few even recognise as working there, most people don’t attach their name to their face, and what function they perform is a mystery. If they have any influence at all, it’s a generally vague ‘fear’ experienced from a distance instilled by association with certain offices that most people don’t go near. Apart from that quiet background-level impression, they have no specific influence at all. You can almost ignore those people. Without them, life would not be detectably different. However, your organisation’s traditional-style org chart is simply a map of fear — that’s all it is.

Then you have people at the top who everybody knows — their name, their aim, their personality — and although any interaction with them is definitely one-sided (they own the company, or can sack you, or promote you) it is at least reassuringly predictable and not such a mystery. You kind of know where you stand with those people, you know enough about them to transact usefully. They’ve publicised or made known all of the necessary information about themselves over the course of time as a social investment. However, it may often prove to be that the most influential people in an organisation, and therefore, where the most dynamic transactional value activity in the network takes place, is not at the top. It’s elsewhere, and could be anywhere — it doesn’t relate to your accepted org chart at all. We’re beginning to glimpse a different network graph altogether.

There are popular nodes in a network, and these become even more popular because they offer the richest connections to the most other nodes in one easy action. The people that everyone knows, the gossips through who all traffic travels. The people who act as interfaces between all the departmental networks in the organisational environment. Not just the hubs within the departments, but the circuses that connect the different departments and even the outside world.

Who sees everybody in the organisation? Who interacts with everybody? Not just a casual “hello” and “goodbye” but a useful transaction offering value, that bridges domains. Who are the circuses? These are often also the influencers. If they get a new type of phone, or wear a new fashion item, or use a new app, ride a new type of bike, or read a new book, or shop online through a certain site, or have their hair in a certain way, soon a few more people align themselves with these choices. Many people within and connected to the organisation gain value from these people who influence, and they afford credibility and reputation to these influential highly connected circuses. However, you won’t see any of that on an org chart. Essentially, if you’re an owner or founder or some other chief of an organisation and you think you’re the boss because you’re in the top area of your org chart, there’s a fair chance you’re wrong. Your  org chart is actually a map of fear, and it’s been lying to you all along.

Your morsels of value

What do I mean by network value? In a network, the popular nodes become even more popular, according to a “rich get richer” fashion known as “Preferential Attachment”. Previously I have used the example of the London Underground, although that is not a particularly good example in terms of dynamics, because the popular stations are interchanges. There is very little occasion for a new interchange to suddenly pop up at a station that hitherto was not an interchange. New stations don’t materialise that often, so the whole analogy proves a bit slow to visualise in action.

The network value of a vertex in a network, which is rewarded by affordability of opportunity to increase connections in a scale-free manner, is itself a complex parameter. What do I mean by value? Up to now, we’ve just been assuming we mean that we offer something, perhaps something unique or perhaps something appreciated or liked or funny or thoughtful or provoking or some other appealing lure. If a node in a network produces something no other node does, and if as coincidence would have it, other nodes in a network actually appreciate that product, then that’s what we’ve been imagining what I mean by “value” within a network. But this is quite subjective.

Lots of nodes, sorry, people, produce and present to the network more or less nothing. When they do, it might be of low importance such as mentioning that their cat rolled over. Or it might be something derived that they are simply passing on, like a retweet or a pasted-in motivational quote. Motivational quotes are a freely utilised currency. As far as I’m aware, Henry Ford, Bob Marley and Thomas Edison don’t actually have twitter or facebook accounts, what with the inconvenience of being dead and all that. Yet much of what they ever said in their lives is passed around freely. Not only as a way of cheering people up (or ‘motivating’ them), but packaging it as a kind of “you got that good feeling from me” emotional transaction.

As I say, a node that produces is not always offering value to the network. In a work environment, if someone farts, the value of their unique production is generally not appreciated or liked, nor does it give everyone else a good feeling. So you see, it’s subjective. What we consider value is often measured and quantified in terms of a qualitative effect on us. The more happy it makes us, the more value we assign to that direct contact on the network that packaged their output into tiny little morsels, nibble after nibble. We afford network fitness to them as a reward. But only if we calculate that they offer value to us, and this is purely in terms of how good it makes us feel at the time. It’s all very much instant gratification, there’s almost nothing long-term about this, and it doesn’t correlate with any true usefulness of the information, just how sweet it tastes to us.

The difference between achievement and success

What is achievement?

Achievement is where you push your envelope of potential, your boundary of potential, your horizon of potential, beyond what you thought you were capable of. However, it’s not just about putting in more effort — more hours worked or units processed. What counts more is how we have recognised problems, designed a specification for a solution, identified a solution that fits, and proceeded to implement it. A hole in the ground is a problem, we need to know the shape and size of the hole (the specification) and what to fill that hole in with (the solution), and then actually fill it in (the implementation).

In that case, what is success?

Success is where you are rewarded for promoting the transactional value of the product of your achievement to the market. A product of an achievement that reaches one person and offers value that benefits them is rewarded. The same product from the same achievement reaching a hundred people and offering value that benefits those, is also rewarded. However, each of those hundred people in turn might also be connected to another hundred, and each of those to another hundred, and so on. Consequently, the transactional response for the value you offer becomes your scale-free reward of network fitness. In other words, it comes back to you multiplied — and that’s how we do that.

Be a Circus — link the networks

You cannot simply engage solely in the activity of “marketing”. There has to be something to market. You have to have a product. This has to be created or generated or grown or picked or mined or recycled or otherwise obtained somehow. It seems to me that a lot of people are quite willing to do this “marketing” thing, in favour of attending to the creation or generation step. You can’t market nothing, you have to add something of value, and no, marketing marketing doesn’t count, that adds up to nothing. How much time should we spend making and creating, and how much time for publicising that we’ve made the stuff, or have the stuff or are the stuff? I suspect those that are attracted to the perceived benefits of this “marketing” activity are precisely the sort of people who simply don’t make things or create things or even fix things.

There are people who make and create and generate, and I include the people who also repair and upgrade and maintain. However, there is certainly another type of person who shuns the innate ability we all have to produce because they offer a different value. Instead, they act as what I will term “circuses” between hubs of people in a clique, topic domain or community. In the same way, some people in those groups of people — the trades, interest groups or organisations, act as hubs by earning respect and visibility through their value and expertise. At the hub and community level, many of the highly connected and visible hubs that exhibit high network fitness within their communities, are usually also producers and consumers of the specific topic they are involved in.

The hubs are effectively people who know about other people in a domain and what they like and require. Because of this value the hubs are rewarded with connection fitness, in that domain. Everybody goes into and out of that hub, and more so because of their connectivity. They become visible and popular within a domain. They are the hubs that everyone connects to. They know their stuff, they know their people, they know their people that know their stuff. High network fitness.

The circuses are a different type of people who know about other people across various domains along with what they produce, the value they offer, and where it can fit. They probably know quite little in detail about what happens in each specific community and domain and trade, but enough to carry a surface level conversation. Enough to get the inkling about it. Enough to be able to deal with the concept abstractly, but not from the inside. What they can do is hook up one concept with another. Know which plugs and sockets on the patchboard might prove useful to hook together. In fact, they often don’t even know that, they simply connect them anyway. If nothing happens, nothing happens, but otherwise, something might happen! And because of their highly connected network fitness, hooking together the diverse hubs themselves, they get significant scale-free magnitudes of rewards.

That’s probably how things work in life, so there you are: the secret, all yours — enjoy. Tweet this around in between your pictures of kittens, and let the world know what I’ve taught you today. Become a Circus!